Privacy Policy

Last Updated: January 1, 2025
Effective Date: January 1, 2025

1. Introduction

City Post Express Inc ("City Post Express," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

2. Information We Collect

Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Your name, email address, phone number, and mailing address when you request a quote, contact us, or engage our services.
• Shipping Information: Origin and destination addresses, inventory details, and shipment descriptions necessary to provide our freight forwarding services.
• Identity Documents: Copies of passports, visas, and immigration documents required for customs clearance and documentation purposes.
• Payment Information: Credit card numbers, bank account details, and billing information necessary to process payments for our services.
• Communications: Any information you provide when you contact us via email, phone, or our website contact form.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process your shipping requests, prepare customs documentation, coordinate logistics, and deliver your belongings to the destination.
• Communication: To respond to your inquiries, provide quotes, send shipment updates, and communicate about your account or services.
• Legal Compliance: To comply with customs regulations, federal maritime law, and other applicable legal requirements. This includes sharing information with customs authorities as required for clearance.
• Business Operations: To manage our business, improve our services, and maintain records as required by law.
• Website Improvement: To analyze website usage patterns and improve our website content and functionality.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Shipping Partners & Carriers: Ocean carriers, trucking companies, and delivery partners who are directly involved in transporting your shipment.
• Customs Brokers: Licensed customs brokers at origin and destination who handle customs clearance on your behalf.
• Government Authorities: Customs agencies, border control, and other government bodies as required by law for the clearance and import/export of your goods.
• Payment Processors: Third-party payment processing services that handle credit card and bank transactions securely.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.

5. Data Storage & Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. These measures include secure storage of physical documents, encrypted transmission of sensitive data, and restricted access to personal information within our organization.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Customs and shipping records are retained in accordance with federal maritime regulations and applicable record-keeping requirements.

While we take security seriously, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit our website.

We may use the following types of cookies:

• Essential Cookies: Required for the website to function properly, such as remembering form inputs during a session.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve content and user experience. These cookies collect anonymous, aggregate data.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of certain parts of our website.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Objection: You may object to certain processing of your personal information.
• Portability: You may request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites, such as government customs agencies and shipping tracking portals. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any external websites you visit.

9. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us: